DELIVERY

We’re pleased to say that Jack&Me can deliver FREE OF CHARGE to just about anywhere. We always aim to dispatch your goods within two business days and we will always make contact to confirm shipping. We use a tracked delivery service and you’ll be asked to sign for your order when it arrives.

Delivery Destination	Delivery Charge		How Long It Takes
UK Express	FREE		1-2 days
INTERNATIONAL Express	FREE		3-10 days

Customs & duties

All orders delivered outside the UK may be subject to import duties and taxes. These costs are levied once a shipment reaches your country and payment may be necessary to release your order from customs on arrival. International customers will need to take responsibility for any import duties. Rates vary according to country, and we can’t advise you on what the charges will be.

We strongly recommend returns are sent via recorded delivery as we cannot be held responsible for any goods lost in transit. Refunds and exchanges will be processed once we receive your return, providing the items are in an unworn, re-saleable condition and in their original undamaged packaging. This does not affect your statutory rights. Make sure you ask for a proof of posting certificate or Collect+ receipt, depending on which postal service you choose. These are both available free of charge.
Please ensure you provide us with your name, address (including postcode), the product ordered and your Order ID from your confirmation e-mail.

Customised Products: We cannot refund or exchange customised products unless faulty.

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TERMS & CONDITIONS

Just like everyone else we have the regular terms and conditions that we need to make you aware of when making a purchase through jackandme.co.uk. We like to think that we’ve covered everything but if you’ve got any further questions you can always or get in contact with us via our Contact Us page.
The terms and conditions below apply to the use of the jackandme.co.uk website, and by engaging in an order with us you are agreeing to accept said terms.
From time to time, in order to keep up with regulations, we may make alterations to our service and systems, if this occurs this page will be updated to reflect those changes so make sure you check them regularly.
By visiting jackandme.co.uk, you are compliant and accepting to that described in the Terms and Conditions.  jackandme.co.uk website and related services are made accessible to you based on the following Terms and Conditions. Continued use of this Site following any changes to terms and conditions shall indicate your agreement to be bound by the modified version.
If persons using this site are under 18, they must let a parent or guardian know about jackandme.co.uk terms and conditions before registering to use this Site or any of this Site’s services.
Please do read the Terms and Conditions and revisit often to keep updated on changes. If you do not agree to any changes made to the Terms and Conditions, then you must immediately stop using the Site.

Your contract with Jack & Me

When you place an order via our website we will follow the actions detailed below:
We will take payment as soon as your card details have been processed via PAYPAL (for paypal t&c please see here).
You will receive an order confirmation e-mail informing you that we have received your order within one hour. This e-mail does not establish acceptance of your order by us.
Acceptance of your order and the establishment of the contract between you and us will take place when we dispatch your items.
All orders are subject to acceptance and product availability.
In the unlikely event that we are unable to fulfil your order, we will attempt to contact you to discuss alternative options within three working days.
In the unlikely event that we cannot place an order for you, any monies paid will be refunded to you as soon as possible and at the latest within 7 days.
You must agree that all information provided when you complete your order is true and accurate and that all credit / debit card details provided through the PAYPAL website are in your own name. Fraudulent use of credit / debit cards will mean that we pass your details to the relevant crime deterrence authorities for examination.
We reserve the right to cancel your order at any time up to the point of dispatch if we discover an error in the pricing displayed.

Payment

We accept payment via PayPal.
All credit and debit card holders are subject to authentication checks and approval by the card issuer. If the issuer of your payment card declines to authorise payment to us we will not be liable for any delay or non delivery.

Prices

All prices listed on jackandme.co.uk are accurate at the time the data is placed, however, we reserve the right to change the price of products at any time and to cancel an order at any time up to the point of delivery. All prices include VAT at the current UK rate.

Privacy Statement

This website complies with all UK national laws and requirements for user privacy.

Contact & Communication

Customers contacting this website and/or its owners do so of their own free will and provide any such personal details requested at their own risk. Your personal information remains private and stored securely until a time it is no longer essential or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process.

jackandme.co.uk use any information submitted to provide you with further information about the products / services they offer only to assist you in answering any queries or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your permission was granted when submitting a form to email process. Or on as a consumer have previously purchased from, or enquired about, purchasing from us a product or service that the email newsletter relays to. This is not an entire list of your user rights in regard to receiving email marketing material, but a summery for peace of mind. Your details are not passed on to any third parties, that we guarantee.

Email Newsletter

We operate an email newsletter program, done so to inform subscribers about products and services supplied by Jack&Me. Users can subscribe through an online automated process but do so at their own discretion.
Subscriptions are taken in obedience with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All details that relate to subscriptions are held securely and in agreement with the Data Protection Act 1998. No personal details are passed on to third. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns sent by Jack&Me may contain tracking facilities within the email set up. Subscriber activity is observed and stored in a database for future analysis and evaluation. Such activity may include; opening of emails, forwarding emails, the clicking of specific links or images within the email content, times, dates and frequency of activity  and more. This information is used to improve future email campaigns and provide the user with more relevant content based around their behaviour.
In obedience with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the option to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

Resources & Further Information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide

Company Details

Jack &Me Limited
LONDON
SW6 5AH

Company Registered No
VAT registration number GB 998 057 263

Cookies

We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. For more information about how to manage your cookies, visit aboutcookies.org. Cookies are common place in the majority of websites you will visit so please fear not, they cannot be used to identify you personally